Escalations
Confidential support coordination — human, private, never mixed into risk scoring.
Who this is forShared service coordinators and trained supporters (MHFA).
Org adminHR reviewerCompliance officerMHFAScreenshot shown as: Priya Raman
moosh.app/escalations
When someone needs support, this coordinates assignment and timing without putting private content on dashboards or into Decision Packs.
AI may suggest resources; crisis paths are deterministic. Support content stays structurally separate from anonymous check-ins.
HR sees status and SLA; only the assigned MHFA sees the private description.
For example
An employee requests support; Katie is assigned same day. No playbook emails the free-text content to managers.
Worth knowing
- MHFA
- Mental Health First Aider — a colleague trained to give first-line, confidential support.
What you can do here
- 1Assign supporters and track SLA without reading private detail.
- 2Keep support separate from risk packs.